College Technology

Technology Policy

Mount Carmel College of Nursing (MCCN) recognizes that principles of academic freedom, freedom of speech, and privacy hold important implications for information technology use and services. The College provides all information technology resources in support of the teaching, learning, research, and community/public service mission of the College and all administrative functions that support this mission. MCCN encourages the use of its information technology resources to share information, to improve communication, and to exchange ideas in support of these purposes.

Censorship is not compatible with the goals of the Mount Carmel College of Nursing. While the College may limit the use of some computers or resources to specific research or teaching missions, freedom of expression will generally be protected. While the College rejects censorship, behavior that constitutes misconduct will not be protected. Such behavior includes, but is not limited to, the use of MCCN’s information technology resources in connection with child pornography, harassment of any kind, copyright infringement, theft, unauthorized access, and other violations of the law.

All information technology systems and services, including telecommunication equipment, computer systems hardware, software, and supporting infrastructure provided by the College, are the property of the Mount Carmel Health System. Accordingly, Mount Carmel reserves the right to manage all systems and services, including accessing records and other files resulting from use of these resources. Intellectual property and copyright laws may supersede College ownership of specific file content. Use of information technology systems and services should be undertaken with the knowledge that many electronically generated and stored records qualify as public records and may be subject to disclosure under the Ohio Public Records Act, Ohio Rev. Code §149.011, and that communications with students may be defined as “educational records” subject to the nondisclosure provisions of the Family Educational and Privacy Rights Act, Title 20 U.S.C. §1232g.

To comply with federal regulations governing tax-exempt organizations, MCCN technology resources may not be used for mass and unsolicited communications used in connection with lobbying (except official College of Nursing activities authorized by the Office of the President) or political campaigns. Communications that in part may contain political information, when sent to a select few individuals and that pertain to professional and work-related issues are permissible. In addition, such resources should not be used for private business or commercial activities, except where such activities are otherwise permitted under applicable MCCN policies.

Students are subject to the terms and conditions in the Confidentiality and Network Access Agreement (click here ) that all new students sign at Orientation.

College and Hospital Computer Access Policy

• Internet access is for academic purposes only.
• Do not share user names and passwords.
• Use student user name and access for academic purposes only.
• If employed by Mount Carmel Health System, use employee user name for work purposes only.
• Unauthorized access is prohibited (i.e., logging in as another user or looking at another user’s email messages, other than authorized through delegation rights).
• Exercise good judgment and responsibility when viewing websites.
• The following actions are prohibited:

Harassment
Slander
Stalking
Bullying
Violating copyright laws
Downloading music and videos (unless a course requirement)
Selling products or gambling
Visiting pornographic sites
Damaging computer equipment

• All Internet activity is monitored by Mount Carmel.
• Patient-protected health information will only be transmitted through secured mechanisms.

Consequences of Policy Violation

Students who violate the Mount Carmel Computer Access Policy are subject to disciplinary action. Disciplinary action may range from temporary suspension of email and Internet privileges to termination (from Mount Carmel employment, if applicable) and/or expulsion from the College of Nursing.

Access to College and Hospital Systems

• Access to the Internet from any College computer requires student authentication (user name and password).
• Clinical systems access is only available within the Mount Carmel Health System environment at any of the hospitals.

Passwords expire every six months; you must select a new password in order to regain access. Per policy and student-signed agreement (click here ), passwords are confidential. Students must not share usernames and passwords with anyone.

Specific information regarding access to CARMELink (student portal), Nightingmail (MCCN student email), and the MCHS Libraries databases is distributed at Orientation. Each system requires a student user name and password for access.

How to get help …

Using your MCCN student email (Nightingmail) account, send an email to HelpLine@mccn.edu.

Emails received from any email address other than Nightingmail will receive a response indicating the requirement of submitting the request through the student’s Nightingmail account and will delay resolution of any request.

Students who do not have access to Nightingmail:

• call 614-401-6226
• leave a clear and precise message describing your concern
• include your phone number with the message

Phone requests are assigned a ticket number and placed into the same queue as email requests.

Student Email (Nightingmail)

MCCN provides a student email account (Nightingmail) to each registered student. Please note that use of the Nightingmail system is subject to the terms and conditions in the Confidentiality and Network Access Agreement (click here ) that all new students sign at Orientation. Once a student is admitted to MCCN, email communication regarding College business should be conducted exclusively through Nightingmail and not through a student’s personal email account.

Access to student email is provided either:

• Via link from the MCCN website (http://www.mccn.edu > Current Students > Nightingmail)
• Via Internet browser at http://mail.mccn.edu

Note: Duplicate user names will be differentiated with a unique number assigned by College computer staff. Specific user names will be provided to new students prior to the start of the first semester of enrollment).

For a tutorial on Nightingmail, click here . Students encountering problems should call 614-401-6226, leave a clear and precise message describing the concern, and include a return phone number.

CARMELink (Student Portal)

The CARMELink student portal is password-protected and contains information from a student’s record (final course grades, billing and financial aid information, course schedule, etc.) and centralized access to courses in which he/she is enrolled. A new student’s username and default password are emailed to the student’s MCCN email account (Nightingmail). 

Access to CARMELink is provided via link from the MCCN website (http://www.mccn.edu > Current Students). Do NOT use Internet Explorer 9 or 10 or Safari as your browser, as these have known issues with CARMELink. Instead, download either Google Chrome or Mozilla Firefox at no charge. For a tutorial on using CARMELink, click here .

Students encountering problems with CARMELink access should contact the College Systems Administrator (ttabol@mccn.edu, 614-234-2682).

To access course information:

• Login to CARMELink
• Find the “Quick Links” section located on the lower left of the Student screen
• Click on “My Courses”
• Click on the appropriate course to access course information

Students encountering problems with access should email HelpLine@mccn.edu ONLY from their student email account.

Technology Proficiency Requirement

All entering Mount Carmel students are required to demonstrate a minimum level of computer and Internet competency (Technology Proficiency). Students must have the ability to:

1. Log onto the Internet and other applications with a user ID and password.
2. Use a search engine on the Internet.
3. Use the Library databases to retrieve articles.
4. Receive, send, and reply to email.
5. Develop, file, revise, edit, and print Microsoft Word documents.
6. Attach documents/files to email messages and/or assignments.
7. Follow and participate in an online discussion or chat.

The Technology Proficiency is an independent self-study online exercise.

• A new student enrolled in any on-line course must complete the Technology Proficiency prior to the start of the first course.
• A new student enrolled exclusively in onsite courses must complete the Technology Proficiency by the end of week 8 of the first semester of enrollment.
• A new student will not be permitted to enroll for the second semester until successful completion of the Technology Proficiency requirement.
• For additional assistance or computer help sessions, contact the Office Academic Support Services. 

Computer Labs

The College provides and maintains an open computer lab for students to use while on campus. Documents cannot be saved or stored on computers in the lab; therefore, students are encouraged to purchase a USB flash drive (available at most office supply stores).

Lab access: Login is required for access to any MCCN computer.
User name: first and last initials and ID number (6-digit student ID that begins with either ‘4’ or ‘8’)
Password: Pass4mccn (this is the default password; be sure to capitalize the first letter). Students are forced to change passwords at first login. This screen may look like an error message, so please read carefully and click ‘OK.’ Users are prompted to enter the default password (Pass4mccn) and create a new password. With successful change of the password, students are able to login to the computer.

The new password must meet the following requirements:

• At least 8 characters in length
• Contain at least one UPPER case letter
• Contain at least one lower case letter
• Contain at least one number

For a tutorial on accessing a MCCN computer in one of the labs, click here  .

MCCN Internet Access

MCCN requires authentication (user name and password) to access the Internet from a computer in the MCCN lab. College policy states that Internet access by students is limited to academic purposes. When accessing the Internet, a pop-up box will open requesting personal user name and password. For instructions, click here  

User name: first and last initials and ID number (6-digit student ID that begins with either ‘4’ or ‘8’)
Default password: same password used to access the lab computer

Once the requested information is entered, Internet connection should be secured.

Students encountering problems with access should email HelpLine@mccn.edu ONLY from their student email account.

Wireless Access

To connect to MCCN wireless service on campus, follow these steps:

• Open your wireless network settings
• Connect to MCCN_EDUNET network

Once connected to the wireless network, follow these steps:

3. Open your web browser (Internet Explorer, Firefox, etc.)
4. Accept the Terms and Conditions
5. Click “Accept” to agree to and accept the Terms and Conditions
6. Enter
   Username: MCCN
   Password: MCCNNursing

Library Access

The Mount Carmel Health Sciences Library (MCHSL) has a comprehensive website and can be accessed either:

• Via the MCCN website (http://www.mccn.edu > Current Students > Library Services)
• Via your Internet browser at www.mccn.edu/library
• Via Insight (the Mount Carmel intranet, Resources > Library Resources)

An online orientation is available at the site to familiarize users with Library services.

Library login:

On campus, no access login is required.

Off campus or remote access by user name: student ID number (found on your schedule, accessed via CARMELink, Student tab)

Students encountering problems with access should contact MCHS Library Services at library@mchs.com, 614-234-5214.

Online Courses

Any student who enrolls in an online course must have a minimum level of computer competency in order to be successful. Tutorials are provided to assist the student to develop or refresh computer skills. All tutorials are to be completed prior to starting an online course. Students will be required to demonstrate minimum computer competence by successfully completing the Technology Proficiency prior to starting an online course.

Computer Hardware and Software Requirements for Online Courses

The following are suggested minimal personal computer requirements if purchasing a new computer. A printer is required.

Note: The College has no support for documents created in Word Perfect or Microsoft Works.

Communications Alert System

In the event of a potentially dangerous situation involving the College community (on or off campus) that, in the judgement of the College President/Dean in consultation with Mount Carmel West (MCW) Security constitutes an ongoing or continuing threat, a campus-wide “timely warning” will be issued to students and employees via the Communications Alert System, if deemed appropriate, by in-class announcements or other appropriate means. Depending on the type of emergency, the message may direct receivers to the MCCN website (www.mccn.edu) for additional and specific information. Anyone with information warranting a timely warning should report the circumstance by phone to the President/Dean (614-234-5213) or in person at the President/Dean’s office (Marian Hall, Rm 169).

In addition to these notifications, MCW maintains a Communications Alert Hotline (614-234-5555) to alert employees and students regarding information and instructions regarding emergency situations.

Students can self-register for the Mount Carmel College of Nursing Communications Alert System for alerts and information in times of crisis, disaster, and weather situations. Students must use an MCCN computer to register for the Communications Alert System. Register at: http://mccnalert.mccn.int and follow the prompts. Be sure to do the self-test that is part of the self-registration process to confirm that registration has taken place. To access a tutorial on how to register click here .

Alert system messages are text only and can be sent to cell phones, pagers, personal computers, or other electronic message devices. There is no limit to the number of devices that can be registered.

Once registered, you must update any changes to listed devices, such as new phone numbers, as necessary. If you have questions about the alert system, please contact College Relations at 614-234-1372 or rhutchinsonbell@mccn.edu.

Social Media Policy

At Mount Carmel College of Nursing (MCCN) we understand that social media, such as Facebook, Twitter, YouTube, Blogs and LinkedIn, are powerful and important communication channels that can significantly impact our community and our organization’s reputation and brand loyalty.

To assist in managing and posting information on such sites, the College has developed a policy and guidelines to help clarify how best to enhance and protect professional and personal reputations when participating in social media. This policy applies to all faculty, staff, students, and alumni in association with MCCN social media accounts.

Social Media Protocol at Mount Carmel College of Nursing

The purpose of using social media channels at MCCN is to support the mission, vision, programs, and services of MCCN and to effectively communicate news, issues, and events with the community and among key stakeholders.

All College sponsored social media sites will be administered and monitored by the MCCN College Relations Department to ensure brand positioning. All information for posting should be sent directly to this department. The College has the right to remove comments and content from its social media sites if they compromise privacy, contain inappropriate language, are inaccurate, or impact organizational integrity.

The general social media guidelines and policies of Trinity Health, the MCCN parent organization, must be taken into consideration, where applicable, when using social media channels.

Mount Carmel College of Nursing Social Media Strategy

Social media initiatives at Mount Carmel College of Nursing are designed to connect key stakeholders, establish relationships and a sense of community, and help maintain brand loyalty.

The strategy behind MCCN social media is to create a social community for Mount Carmel College of Nursing students, faculty, alumni, prospective students, and other key stakeholders to encourage dialog and aid in brand loyalty. Participation will be encouraged through various marketing and communications initiatives including: articles in campus paper, emails to students and faculty, posting on Carmel Link, placing social media icons on the College website homepage and utilizing icons when appropriate for advertising.

Our social media campaign began with the launch of two Facebook sites (Alumni and College) in 2010 and a YouTube channel in early 2011. A college Twitter account has been secured and will be launched at a later date.

MCCN Social Media Channels

Facebook

MCCN: http://www.facebook.com/mccnedu
MC Alumni: http://www.facebook.com/mcalumniassoc

The official MCCN Facebook should, at minimum, contain:

• Wall feed, regularly updated with items of interest to the majority of students and staff – wall feed should be updated at least 1-2x per week. Wall feed should be kept casual and conversational; questions should be posted to encourage participation from current students/faculty.
• Info tab with all MCCN contact information and links
• Photos tab with regularly updated photos of College events and scenes: update as often as possible. Posting photos and asking for comments are a great way to get students involved in Mount Carmel College of Nursing’s social media campaign
• Video tab with duplication of YouTube videos
• Post events and MCCN activities on both wall and within events tab
• Comment Policy tab: allowing genuine negative posts increases the validity if the page. Mount Carmel College of Nursing should respond to these negative posts in a manner that diffuses any anger and promotes the best interests of the College.

A Facebook page is considered “official” if the following rules are adhered to:

• The MCCN logo is shown prominently on the page
• At least one representative of College Relations Department is an administrator of the page
• The title of the page includes “Mount Carmel College of Nursing”
• College Relations must have approval/ knowledge of the existence of the page
• The page has a vanity URL (www.facebook.com/mccnedu)

YouTube

http://www.youtube.com/user/mccnedu

If you record any video footage that you would like posted on the official site, send a CD or Flash drive to MCCN College Relations.

Mount Carmel College of Nursing Comment Policy

We encourage your comments on Mount Carmel College of Nursing’s various social media sites and hope you will join the discussions. We can’t respond to every comment, particularly those that deal with individual medical cases and issues. We reserve the right to remove posts that:

• Post advertisements or solicitations of a business.
• Post chain letters or pyramid schemes.
• Impersonate another person.
• Allow any other person or entity to use your identification for posting or viewing comments.
• Post the same note more than once or “spam.” Infringe on the rights of any third party, including intellectual property, privacy or publicity rights.
• Are unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by MCCN in its sole discretion.
• Are abusive, illegal or disruptive, or that otherwise fail to conform to these Terms and Conditions.

By posting any comments, posts or other material on MCCN-sponsored social media, you give Mount Carmel College of Nursing the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from, and otherwise use your submission for any purpose in any form and on any media.

Finally, you agree that you will indemnify Mount Carmel College of Nursing against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys’ fees and costs) arising out of a claim by a third party relating to any material you have posted.

General Guidelines for the Safe Use of Social Media Tools

• Protect confidential and proprietary information: Do not post confidential or proprietary information about patients, faculty, staff, alumni or other students. Key College stakeholders must still follow the applicable federal requirements such as FERPA and HIPAA in cyberspace and adhere to all applicable College privacy and confidentiality policies. Individuals who share confidential information do so at the risk of disciplinary action or dismissal.
• Personal privacy: Avoid publishing personal contact details where they can be accessed and used widely by people you did not intend to see them. It is better to contact an individual outside the collaborative space if you want to take something off-line.
• Respect copyright and fair use: Always consider copyright and intellectual property rights when utilizing social media sites.
• Don’t use the MCCN logos for endorsements: Do not use the Mount Carmel College of Nursing logo or any other College images or iconography on personal social media sites. Be cognizant of pictures of students in their uniform where the MCCN logo can be seen.
• Identify yourself: When discussing MCCN or its business, always identify clearly who you are, what your role in MCCN is and publish in the first person. Use a disclaimer when appropriate.
• Disclaimer: If you are publishing information about MCCN or your role in MCCN you should use a disclaimer along the following lines: “The views expressed on this site are my own and don’t reflect the views of my employer.”
• Personal responsibility: You are personally responsible for content you publish using social media tools. Remember that what you publish will be public for many years. There is no complete delete online.
• Liability: Always remember that the same laws, professional expectations, and guidelines for interacting in person also apply online. Individuals are liable for anything they post to social media sites. This policy is not inclusive of all situations related to social media.
• Keep calm: Don’t pick fights by escalating heated discussions. Be conciliatory, respectful and quote facts to lower the temperature and correct misrepresentations. Never contribute to a discussion if you are angry: leave it, calm down, and return to it at a later date when you can contribute in a calm and rational manner.
• Personal judgment: If you feel even slightly uneasy about something you are about to publish, the chances are you shouldn’t do it. Before posting anything think about the consequences of what would happen in the event that it becomes widely known (for example printed in a newspaper or posted on a billboard) and how that would impact everyone involved. Search engines can retrieve posts years after they were created or deleted and communications can be forwarded or copied. There is no complete delete online.
• Respect: Don’t use ethnic slurs, personal insults, obscenity, or engage in any conduct that would be unacceptable in a MCCN workplace. Always consider others’ privacy and avoid discussing topics that may be inflammatory e.g. politics and religion.
• Etiquette: Before your first contribution on any social media site, it is a good idea to observe the activity on the site for a while before launching in yourself to get a feel for the style of contributions, the nature of the content and any ‘unwritten’ rules that other contributors might follow.
• Terms of service: Obey the Terms of Service of any social media platform employed.

Hospital Systems Access - MCHS

MCHS Clinical Systems

Mount Carmel Health System (MCHS) clinical systems provide access to patient care information while functioning in the role of student nurse in clinical experiences. Clinical faculty provide students with appropriate passwords.

Students encountering problems with access should contact MCHS IR Customer Support, 614-234-8700.

MCHS HealthStream

Students enrolled in clinical nursing courses are required to complete annual MCHS student orientation and sign a confidentiality agreement. Nursing faculty will provide detailed instructions for MCHS student orientation.

The following instructions are when using a computer in the MCCN computer lab:

• point your browser to: https://www.healthstream.com/hlc/login/dir.aspx?trinityhealth
• User ID: student 6-digit ID that begins with either ‘4’ or ‘8’
• Password: student 6-digit ID that begins with either ‘4’ or ‘8’

Students who need to access HealthStream from a Mount Carmel Health System computer should check with clinical faculty for instructions.